They owe us money and will not respond to any of our calls. When we go to the showroom they lie to our face telling us check was sent. This is going on since December 2024 when we leased a new car.

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Went to check out a Kia "certified" vehicle that I found on their website. Customer service met expectations, however, they presented a vehicle that was completely dirty inside and out in addition to moderate damage that wasn't mentioned on their website or by the sales team. Either Kia has extremely low standards for certified or this dealership isn't in compliance. Go down the road to Lester Glenn to find you next vehicle.

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My car had to be towed to Raceway Lia of Freehold a couple weeks ago for a failed engine coil. While my car was being serviced here, personal items were stolen out of my car and there has been nothing done about it. What was stolen you might ask? It was a “drive safe” visor clip, a gift from my grandmother who is now deceased. Like I said, nothing has been done about it. Not even so much as a phone call. I called and left a voicemail. No return call. I emailed and left my phone number. No returned ...

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Active duty military. The service was all rushed as I moved to the area and needed a car last minute. He used that against me and ripped me off without offering any of the option the dealership said they provide to get me off his time.

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Very helpful and friendly. Worked with me to help. I truly appreciate all that was done for me.

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I wanted to take a moment to express my deepest gratitude for the outstanding service I received at your dealership. From the moment I walked in, Nader Zaki made me feel welcome and valued. He patiently answered all my questions, provided expert advice, and helped me find the perfect vehicle for my family. I especially appreciate the extra effort Nader put into ensuring a smooth and efficient transaction process. The exceptional service at Raceway Kia Freeehold exceeded my expectations, and I couldn’t be happier with my new vehicle. Thank you for the exceptional experience! Jennifer B

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What a wonderful dealership as Hector, the general manager and even the principal manager went to great lengths to give me my 2nd great deal on another Kia Lease. I could not of been happier. The GM was in no way pushy and hector was always in touch. It wasnt a smooth road, but they helped me navigate any and all obstacles to get this done. I cant thank them enough they made a negative situation I had with a manager into a huge positive for me and my family

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They were extremely helpful and patience with me. Justice and Andrea are sweet, kind and down to earth. I got a great deal and treated like family!

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Justice was extremely helpful and professional. He made the entire experience very smooth and painless.

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Rosario was superb. He was able to answer all my questions and help me through the process of deciding between a gas-powered car and a hybrid. He was on time for our meetings and always courteous. Best of all he let me make the decision using his information and experience instead of forcing me to get one car or another. Definitely a rising start for the dealership. And even after I took delivery he was there to explain "the new toys" even though it took time from his day.

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Nader Zaki was a pleasure working with today in getting me the car of my choice. I can truly say he made my buying experience wonderful from start to finish. His customer service skills and professionalism are exceptionally excellent and he has gained a customer for many years to come. I would also like to mention Sam was very helpful as well in making sure the deal closed smoothly. These two gentleman are the best I’ve dealt with in all my years of buying automobiles and that speaks volume!

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I didn't walk away with a car.. the prices were a little out of my budget but Chris and Ufuoma are great guys it was a pleasure dealing with them ..I would definitely recommend asking for these two when exploring cars at freehold kia

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after buying a car understanding AS IS CONDITION, while test driving the car we brought up an issue with the breaks. That they made noises, there was a smell, didn't seem right. They took the car back, claimed they fixed it. We needed to find a mechanic to look at ( we live almost 2 hours away and already had the car when the breaks acted up again) Upon finding a mechanic and getting it in the shop we found out that BOTH rear caliburs were no good and the car should have never left the lot. When we reviewed out ...

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Although the experience during purchase was average, Hector tried to force our answers in the customer service survey. He informed us that we would “be taking food out of a 2 year olds mouth” by being truthful about our experience.

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Our salesperson Rosario took the time (and it was a long time!) to sit with us and walk us through the process of making a purchase that was within our budget. Buying a car is never an entirely pleasant experience but he remained with us through our many questions and interactions with management and was even there to congratulate us hours later when we finally wrapped up with finance. Highly recommend him, thank you Rosario!

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STAY AWAY FROM THIS DEALER! Their advertised prices on certified pre owned require you to finance through the dealership. Also their advertised prices on Certified Pre Owned cars are outright lies in that they don't include the "certification" in the price (meaning the price is without warranty). Misleading at best but is really deceptive. Dealer should be investigated for such practices.

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Awful dealership, run far and fast to get away from there. I understand the car market we are in and “market adjustment” however trying to sell a Niro EX-Touring for $5000 over MSRP is a new level of greed. Then when I said I could buy a SX-Touring for sticker the sales manager basically called me a liar. At the end of the day I guess he did me a favor because I went and bought that SX-Touring and love it. If you are in the market for a KIA do yourself a favor and go to Fred Bean and don’...

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The Raceway Kia team did a great job from start to finish with my transaction. My sales rep Zynijia Oglesby was great. Very professional, took the time to understand my needs. I test drove 3 vehicles (2 trims of the same one - and I settled on one of them that she recommended), She is very knowledgeable of the vehicles and their differences. She was very transparent throughout the process to set reasonable expections. Was able to find the right model to meet my needs closer to my price point. Very happy with the process of the sales experience. The finance department ...

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I attempted to connect with a sales representative at Raceway first thing in the morning. Was told that they were too busy at that time and then I would hear back. After about five hours I reconnected and then ended up waiting another hour and a half before someone was able to call me and discuss a car that I was interested in. The car I was looking at had been on the lot for almost 90 days. Danny did a FaceTime walk around and was very helpful throughout (to be fair). By early evening we were by phone negotiating the ...

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Terrible! We sent a list of used cars we wanted to see in advance. The salesperson said they were “across the street” and he needed to get the keys. He then said some of the cars were unavailable but the website wasn’t updated. We spent more than an hour there and didn’t get to see any cars. The sales person disappeared and the receptionist was rude when we asked where he was.

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Service not available for 3 weeks just for an oil change. They need to hire more staff so they can help their customers get a basic service in a reasonable time!

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Did a lot of research before driving over 2hrs to checkout a used vehicle. Justice couldn’t have been better to deal with. As everyone who’s purchased a car knows, it can be an exhausting process, but Justice made it as smooth, straightforward and enjoyable as possible. He was easy to deal with and and my wife and I couldn’t have been happier. We highly recommend Justice.

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I went in and had a nice conversation with the sales person and came upon a fair agreement, fairly quick. Maybe not the best deal, but that's on me. Now this is where everything goes downhill. The computer network went down and they couldn't proceed with the process until the computers were back up. Us and 4-5 other groups were all waiting. During the wait, they really tried to push us to take the car home and leave the trade-in, saying they will help with cleaning out our old vehicle. We elect not to. Either way, we were ...

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Justice was very accommodating and pleasant to work with..If I know of others in the market for a vehicle,I would definitely refer them to Justice!

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Justin is very very helpful, he made my life so easy to purchase my car.

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Their finance girl Giuliana is a very nasty, unfriendly person. She has no business dealing with the public.

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My sales person Rosario was wonderful. Highly recommend using him. Can’t say the same about Juliana in finance department. She was extremely rude very nasty person. She will be the reason why I do not go there when I trade in my fourth leased Kia

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Justice helped me get a Brand New Kia K5 GT model. We made a deal within an hour or so which seemed impossible. He made the impossible, possible. I didnt feel pressured into paying a price i couldnt afford and knew i could just walk away at anytime. Im happy with my new car and I will definitely look for Justice next time im in the market for a vehicle.

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Service department terrible. Brought in my 2020 Kia soul because 2 Master ASE mechanics told me I needed a timing chain. They were unable to get one due to part being back ordered. They thought Kia could obtain the part much quicker. I was charged a $250 diagnostic fee and was then told me the engine was shot. told me the spark plugs were bad, even though they had been just replaced the week before. They said for $500 they could tear it down and see if Kia would replace the engine if Kia wouldn’t replace the engine it would be another $$500 to ...

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Working with Justice was a delight. He was very easy to work with, had a lot of patience, and and got us exactly what we were looking for. Thank you!

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I was happy with the sales service at Raceway Kia. This is my second Kia Forte. I traded in my 2012 with 184,600 miles and Nicholas was very patient and helpful in the purchase process throughout. Thank you for making this happen and love my new car! Chris H.

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I had expected to give five stars as my dealings with Raceway Kia were great, but in hindsight, I feel like I may have been swindled. I purchased a used car from them, and well after the price was negotiated, after I signed the paperwork, I was given the key. Singular. One. This was never mentioned. And if making a key cost $12, it would not be an issue. But the best price I've been quoted for a key for this particular car is over $500. At the time, I was unaware of the cost of replacement. That's on me. ...

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Amazing. They worked so hard for me to be able to walk out with a car and I am eternally grateful for everything they have done for me. They worked so hard as a team. There was so many people that tried to help me and did amazing job I’m in absolutely Amazing. They worked so hard for me to be able to walk out with a car and I am internally grateful for everything they have done for me. I’m in absolutely in love with my car and they took in every consideration that I was worried ...

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Raceway Kia service was excellent. From the moment I entered the dealership Rosario was very professional and courteous. They showed me various options and ended up getting an excellent deal. Will definitely recommend this dearshop.

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My experience coming there was nothing less than excellent. Jennifer Buccine was so knowledgeable, professional and knew exactly what I was looking for.I would gladly recommend buying a car there to all my friends and family.

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I would enthusiastically recommend Jenn. She made my experience quick, easy and no pressure. She was so sweet and knowledgeable about everything. She did everything possible to get me everything I needed in a new car.

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Daniel was amazing, he worked so hard and even stayed late to help me get into my new suv. He is Nothing but exceptional. He made me feel like family.

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He worked tirelessly to get me into a new car that had everything I asked for. He made me Feel extremely comfortable and my buying experience exceptional

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I felt like I would never find a new car until I walked into raceway Kia. Vlad was extremely helpful and made my experience there an amazing one.

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Nick was great did everything I asked.he is a regular guy not a salesman

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Justice Hodges i told him i had a specific budget and he went back and fourth with his manager Dave and they were able to get me what i needed this is the third car i leased from Raceway Kia and very happy with the entire dealership

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Glenn King worked with us to reach our budget and was able to deliver the car we wanted within the timeframe we were working toward.

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I got my 4th Kia from here it’s always a pleasure do deal with Glenn king and Vlad made me a forever customer at raceway kia

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can’t say enough great things about Raceway Kia in Freehold NJ! Let me start with walking in and being greeted in a warm friendly manner. Smiling faces everywhere. We had an appointment and they were clearly busy so we waited just a few minutes before we met probably the best salesman I’ve ever had the pleasure of dealing with, Justice. This man was completely up front and honest with us and admitted he had just started with Freehold Kia. He was learning the ropes at Raceway Kia but he assured us he was going to help us leave ...

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AWESOME experience! Everyone was very polite and uplifting on my purchase, very pleased with the workers and especially GLENN! Amazing job

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Kenny offered us a great deal on a car. Not pushy and honest and fair. Highly recommend if you're looking for a car.

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Raceway Kia is great dealership-especially Jake Lebowitz, Vlad Frenkel and Ufuoma Edojah. they are very professional and accommodating. Jake actually gets involved and makes sure any problems are solved.

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So absolutely amazed by how relaxing and laid-back it was to buy a car not many people can say that never really had a good experience when purchasing a car especially being a female ….chad went above and beyond for myself and my husband as well Will most definitely be staying loyal to him

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Anthony in the service area was an amazing help. He made sure I was taken care of and went above and beyond to make sure I was happy with their service. He is an amazing asset to your team, his concern and consideration for my happiness will have me returning to this location more often. Service with a giant smile the whole time. Thank YOU Anthony for making a stressful visit into a pleasant experience.

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I dislike Car Dealerships/Dealers. Yet I love cars. Over the years Dealers have made purchasing a car an ugly event. To be honest I purchased a Kia Forte FT a few moths ago. I dealt with Latrell, he was a gentleman and helped me get a great deal on the exact car I wanted. He insisted that I drive the car until I was satisfied it was the proper vehicle for me. The entire process was great, and without any stress. I can't think of a car dealer in America I trust, except Latrell.

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Alethia in sales was a pleasure to work with. Glen the service manager was also a great help. Kyle the sales manager was dishonest throughout the purchase process and does the whole price gouging scam where he adds $4k to the retail price of the vehicle and claims bogus car prep fees, nonexistent ceramic coatings and other lies hoping for an uninformed car buyer he can take advantage of. He also sold me a car without a window sticker in violation of federal law assuring me it was ok which I later investigated and found to be a Federal fine ...

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Communication amongst the employees/staff is NON-EXISTENT! You can ask 3 different people that you worked with during your purchase the same question and you get 3 different answers! If you don’t know the answer just say let me look into it and I will get back to you; NOT lie or make up something to try and make people go away and stop calling! It started with lie after lie to keep me interested in purchasing or leasing a vehicle. First I am told that I qualified for a certain tier based on my credit, and was told my payment ...

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Kia dealership was a great experience once again for my second lease Latrell helped me out a lot I appreciate everything you did for me and I’m very happy with my brand new car thank you.

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Mr.Bailey is an amazing Salesman. He’s very busy so you basically have to make an appointment to speak with him; but he still reaches out to you with our without the meeting. He blessed me and my son with new car. It’s so nice. K5 Ex. I appreciate the work he put into us because I know we weren’t easy. And I love his dog so pretty. But Overall Great sales man

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Latrell is My Daughters Best Friend’s Brother. I know that was a lot lol. Latrell took his time, wasn't your typical salesman either he was actually himself. Funny, Educated, Nerdy, and enthusiastic. Even after my deal I got a nice little mini parade. I appreciate Latrell & I see why his mother recommended him; simply because he’s just Perfect.

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I found the right dealership and awesome customer service at Freehold Raceway Kia. I found exactly what I wanted and Kenny made it happen! I love my new wheels😃

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Chad was very helpful on picking the perfect car for my needs. He knows the ins and outs of every model kia provides.thank you

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This dealership thinks we are in 1980's. I went to purchase a Forte GT with an internet price of $22,300 they had marked up the car "Market Adjustment" of $1,661 plus a bunch of worthless fake add-on's for a total make up of $3,200 or 13% markup on the car. To top it off they offered $4,500 less on my car than want was on KBB middle pricing. The Manager was rude, since I didn't want deal any more it took me 30 minutes to get my car keys back. No worries I purchased a VW, got KBB and and excellent deal ...

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Lucian was a huge help!! He made me feel comfortable in choosing the right model with the right options! I will definitely be going back to him for all my car shopping needs!!

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Poor customer service. They are marking up a car 20% above the MSRP and try to tell a story that it’s a fair price. Whereas you will get cars at MSRP just few miles away. Glenn had the courtesy to take us on a test drive and at least had the courtesy to say the price is negotiable. The other person who didn’t even introduce himself and just mentioned he was a manager wasn’t even ready to negotiate a fair price. Very bad experience and will never recommend anyone

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From start to finish the purchase of our Telluride was a great experience. Glenn King was knowledgeable and accommodating. Any questions or concerns we had throughout the purchase, Glenn addressed immediately. I would highly recommend Glenn King and Raceway Kia.

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Glenn was very pleasant to work with. He knew what we wanted and I feel he got us the best deal. We were in and out no hassle

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Glenn /Salesman was super friendly despite the sale extending past store hours even in the holiday period. Glenn was very patient, highly recommended. he didn't use high pressure sales tactics, and listened to what I asked for. The Julianne/Financial advisor is quick, and straightforward. I got the car out of the door as expected cost. I would recommend this location to everyone.

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Glenn was very friendly and helpful. He took extra pain to deliver the vehicle home. Also was responding to our messages. He is great asset to your company.

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Really bad experience at this dealer. First, they're putting massive marks up on their Kia Tellurides. Second, we agreed to a price which was not reflected on the sales contract - they put the original marked up price in full on the contract thinking I wouldn't notice it! Third, they finance guy is a super high-pressure type guy that will push you extremely hard on extended warranty, dent & nick coverage, GAP coverage, and anything else he can think of. And last but not least, it took 2-3 hours of waiting around to get to the deal point. ...

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First of all, Would start with Glenn King. He indeed is a king of his work and he was the one who I communicated with first time for the specific model I was interested for and he thoroughly explained to me how it is and invited me to come for a test drive to further work on it. I never imagined going to Raceway Kia would be so amazing as it was about an hour drive for me with my family to go and deal for the car and I was thinking what if it does not work for us ...

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I have purchased and leased many cars in my day and this salesman and dealership were by far the worst I have ever dealt with. To say Chad is a liar would be a massive understatement. Chad is a man with no morals and / or business ethics. The management team is no better as they do not stand by the deals or promises offered. I give them both ZERO STARS. Find another dealer and another salesman!!!!!!!!

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Easiest car buying experience during this crazy year. Everything done over the phone and the car was delivered to my home the next day. Glenn and Julianna were awesome!

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Loved my Sorento, lease was up and wanted another Kia. Wanted to test a telluride, loved it and bought it. I drove out with a new car!

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Glenn is the best! He made our customer experience worry free and went above and beyond to help both me and my fiance with both of our leases and ultimately with me purchasing my car. Felt like we had known him forever!! When we or anyone else in our family and friends circle are ready for a new car in the future, we will be sending them to Raceway and Kia to ask for Glen.

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This was a great experience- from the time I called and Carmela set up the appointment and Glen King took care of us and was great to work with- no pressure

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My experience was excellent, Glenn was knowledgeable and professional and a pleasure to deal with. We are thrilled with our new K5 Kia car is beautiful and fast. I would recommend them !!

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Glenn was extremely helpful and considerate during my buying process. I am a first time car buyer and he was very thorough and straightforward with the process. I would 100% recommend contacting Glenn if you are interested in a car from Freehold Raceway Kia.

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Worst dealership I ever went to. Tell them to run your credit to Kia only, but they smile and lie to you and keep running your credit call to complain and they put you on hold forever and then they hang up. So I go there to complain in person and they all hide. Typical BS! They all Lie and are a bunch of Con artist from the sales manager to the finance manager. STAY AWAY!!!

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I enjoyed being in Kia raceway dealership, Frank (my uncle), Kenny, Vlad and Glen hooked me up, the process was smooth and easy, straight to the point. I am so thankful and I greatly appreciate all of you. Thank you guys!! YOU ROCK!!

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Worst auto dealership I have ever had. Started off making a quick easy deal, no financing, then everything went down hill including finishing the documents. Once the check is in hand you can not count on them for anything. Delivery time wrong, temp tags and registrations not provided. (This deal was out of the ordinary as they were selling a motorcycle and a trailer, not their norm.) Motor vehicle procedures, honor and integrity to deliver what you promise and general customer service should happen every time a sale is made. I am still waiting for the trailer plate and registration ...

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Worst service experience I have ever received!!! Waited almost 4 hours with no current update on my car, as every one else seated around me was told step by step about their car service and what was going on. Only once i said something to the representative did she inform me that they could not fix my car that day and I would have to come back another time and that would have to pay even more for this special specialist to come in just to run test to attempt to figure out what is wrong. Not to mention very relaxed ...

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Share review Embed review Write an update Edit review 9/13/2020 I put well over 20% down on our purchase and they sold me GAP insurance anyway. They gave me some kind of argument that I could get a lower interest rate with the purchase of GAP insurance. Boy did I fall for a scam and one that seems illegal to me after reading all of the papers carefully that I signed. They say the interest rate cannot be contingent on the purchase of GAP. Also, they raised the price of the car $500 after agreeing to the price. Something about a KIA rebate ...

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Super helpful. Made it a great experience. I could not be happier. Got me into the exact vehicle I was looking for at a great price. Will recommend to all.

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I highly recommend this dealership after having an amazing experience with Sal (salesman) and Jake (the owner). They are extremely professional, knowledgeable, and will do in all their powers to make ends meet on delivering you the car or truck of your dreams at the best price with the best customer service experience. I was extremely satisfied with Raceway Kia`s customer service, inventory options, showroom display, and most importantly with my brand new 2021 Kia K5-GT, I LOVE IT.

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Very professional and helpful. Made the process of purchasing a new car seamless and easy. The process was very quick compared to past experiences I’ve had at other dealerships. Would recommend Raceway Kia. And I am loving my new Telluride.

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Sam was very helpful and pleasant. Helped me get more than I was looking for for the perfect price. And while I waited... he bought me a salad 😋

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Not a good experience with the dealership. After another review I gave. they asked me to contact vlad. Which I did and vlad never returned my call. They are a terrible dealership. My business will go to another dealer.

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Sam was extremely helpful and had answers to all my questions! He was able to work out great deals for me and give him a 5/5.

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I had a positive car shopping experience at Raceway Kia of Freehold. The staff at Raceway Kia were easy to work with and gave me all the time needed to work through a car deal. Overall, I am happy to make a car purchase with Casey at Raceway Kia.

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Casey was so helpful and understanding to my needs. He took his time to work with us. And I really appreciate that. Very clean and organized business. Also VERY FAIR ! Glad I bought my car from here!

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I Had a great experience buying my Kia! Made the process easy and helped me get the car that I wanted. Would purchase from again!

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The salesman was friendly and compassionate. He was sincere but realistic, and very helpful for someone that has never been to a dealership to lease a car before.

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Sam worked extremely hard to get me an incredible deal, and everyone I interacted with was very professional. Overall I had a great experience in purchasing my car.

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Casey was very understanding and helped me get through my first bar buying experience. He has a passion for what he does and it shows. I would recommend both Casey and Kia of Freehold for anyone looking to buy a car!

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I need to say thank you to Raceway Kia for the excellent service today. I’m so happy, I couldn’t have asked for anymore, you made my day!

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I was stuck in a bad lease with 17 payments left and was already 1000 miles over my contracted amount. I couldn’t be happier with the service I got from raceway kia. My deal was done entirely over the phone and they delivered the car to our front door! Glen, dropped off my car wore masks and glove. I know they took all precautions necessary during covid-19. Vlad, the sales manager, went above and beyond to get us the car we wanted, and stayed within our budget. I highly recommend raceway kia!

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Carmine is the best! Knows everything about every car and caters to your needs whether it’s a new or pre owned car. It doesn’t matter if you finance or lease, he will give you the best deal!

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I would like to extend my sincerest compliments to our Sales Representative, Carmine Buono @ Raceway Kia. Not only was Mr. Buono patient and professional, he extended as much time as needed for us to lease our 2020 Optima. He took the time to answer all of our questions and veered us towards the right decisions. He is truly an asset to your company. Sincerly, Rosemary Pepitone P.S. This is the 3rd Kia that we leased and or bought from this showroom.

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Dealership was alright. Maybe next time will be better but Casey Fisher was great to work with. Honest and focused to your needs. Made thing easy.

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I went into Raceway Kia to get my wife a new car. Well she got a new car and I did as well. Thank you Casey and Vlad for a wonderful experience. Brian Shorr

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Lucian was very knowledgeable about the car and the process of purchasing it. He spent a lot of time over two days helping me and showed great patience with my indecision. He made my experience in buying a car very pleasurable.

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Lucian was very dedicated in searching for the car my husband and I wanted. He was always keeping us updated with his progress. If it wasn’t for Lucian we probably would have gone elsewhere. We highly recommend working with him if you want to have a positive experience at this dealership.

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Ally did a great job. The Manager Vlad was closed the deal and we were very HAPPY. Thanks again and keep up the good work

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Carmine was friendly, straightforward, and patient in answering all of our questions. He delivered on what he promised and we drove off with the Telluride we wanted. We would highly recommend him. - Eleonora & Peter

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