7 Ways to Know You Picked the Right Kia Dealership

April 12th, 2019 by

 

A red 2019 Kia Forte in front of a stone wall, from a Kia dealership near me

Choosing a car dealership can be tricky – there are so many options available out there, and on the surface a lot of them can seem pretty much the same. It’s easy to just search Kia dealership near me,” choose the first one you find, and go from there. But how do you know if the dealership you chose is the right one? Picking the right dealership can make a huge difference when it comes to your car-buying experience: from the inventory you find to the service you get.

While no single guide can cover absolutely every possible consideration you should keep in mind when choosing a dealership, there are some ways you can tell you have picked the right one. Think of this as a simple checklist that you can keep in the back of your head as you look at the options available to you – if something doesn’t check off these options, then you should keep looking.

Most of these are things you should definitely look for when choosing the right Kia dealership near you. But in the end you may also find a few red flags that you want to watch out for and avoid. If you see these things – especially if you run into more than one of them at one place – then get out of there! You always have the power to walk away when you go car shopping, so make sure you give your patronage to a dealership that appreciates you.

Way #1: An Informative, Easy-to-Use Website

These days, the website for a Kia dealership is essentially the first impression that they are likely to make on you. As such, that should be a good first impression that provides you with the information you need and want. A dealership website with a good layout shows that they are serious about what they do – it also shows that they care about your time, since they don’t want to waste it with a cluttered or confusing website.

You should be able to easily find information about the inventory of the dealership, the financing options they have available, and who owns and operates it. Think of this as a virtual version of pulling up to a dealership and looking at it carefully before going in. Just as you would not accept a lot that was dark, dirty, and only had a handful of vehicles, so you should not accept a website that is a mess, hard to use, and lacking information.

Way #2: Clear Availability and Contact Information

Speaking of information on a website, you should specifically look for contact information about the different people and departments for any Kia dealership near you, and their hours of operation. This may seem like a relatively small thing, but there are important implications to consider when looking at this. You probably won’t be able to find phone numbers for each individual person, but there should be clear numbers for each department.

Think of it this way: right now, they want your business and should make it as easy as possible for you to contact them. If you cannot easily get a hold of someone now, why would it be any different after you make a purchase and need help with something? The last thing you want is to have to spend hours trying to figure out who to call if you need to make a payment or get your Kia serviced.

Way #3: An Impressive Inventory

This is about as simple as it gets, but it is a clear indicator that you have picked the right Kia dealership near you. The moment you arrive, you should be able to see that they have a good inventory of vehicles available. A lot of dealerships have additional lots with more cars, so you probably won’t see everything they have right up front, but they should still have a solid inventory at that location.

Way #4: New and Used Options Available

While this relates to the inventory of a Kia dealership near you, it is a more specific consideration to keep in mind. You typically want to find a dealership lot that has both new and used options available to you. This gives you more freedom in making a decision and lets you choose from a wider array of vehicles.

Of particular value is a Kia dealership with certified pre-owned vehicles available. These are Kias that have been inspected and serviced by the manufacturer and come with warranties on them beyond whatever was available when it was brand new. A certified pre-owned Kia offers the best combination of value and purchase confidence possible.

Way #5: Parts and Service

Another way to know you have chosen the right Kia dealership near you is that they have a full-service center available. Look for mechanics that are certified by Kia. After all, when taking your vehicle back to a dealership for service, you want to know they are the best at what they do. You should also be able to easily order parts at the dealership should you need anything replaced or upgraded in the future.

Way #6: Knowledgeable and Helpful Staff

 

A friendly and knowledgable salesman helps a couple buy a new car at a Kia dealership near you

This should, perhaps, go without saying, but it is so important that it needs to be brought up. The staff members at any Kia dealership you choose should be friendly, knowledgeable, and helpful. That means they must be able to honestly answer any questions you have about the vehicles on their lot, the warranties and options available, and your financing concerns. If they do not know the answer, then expect them to be able to find it for you.

There is simply no excuse for poor customer service. Businesses exist only because of the patronage of their customers – so you should always feel that you come first. You should also feel like you are being given honest answers by people who care; this is something that tends to come across loud and clear once you’re watching for it.

Way #7: The Red Flags!

Rather than something positive to watch for, these are indicators that you might be at the wrong Kia dealership near you and should get out of there. When you arrive, make sure the lot is clean, well-lit, and looks inviting. Like any other business, you should actually want to walk in as a customer and spend your time and money there.

If you notice that employees seem sad, angry, depressed, or otherwise unhappy to be there, then that is a major red flag. Miserable employees usually indicate something is wrong at that dealership – probably an issue with the owners or management. These kinds of things tend to come from the top – so if you see multiple employees who are unhappy, then that is a bad sign.

Finally, pay attention to and trust your instincts as a customer. If you feel like you are being lied to or pressured into something you don’t want, then listen to that feeling. You always have the power to walk away from a bad dealership and take your business elsewhere. Never forget: as the customer, you are in charge.

Raceway Kia – The Way Car-Buying Should Be

We work hard every day at Raceway Kia to be the best Kia dealership and the one that will make you happiest when searching “Kia Dealership Near Me”. Come and see everything we have to offer – from our expansive inventory to our knowledgeable and friendly staff. You deserve a better car-buying experience than what other dealerships typically provide. You deserve to come to Raceway Kia and discover just how much fun it can be to buy a Kia.